RowMinderSupport
Write to us and we will reply by email. Please include your iPhone model, iOS version and what happened. Do not send your patterns unless we ask.
rowminder@apporig.comCommon questions
How do I restore a purchase?
Open RowMinder, go to Settings and tap "Restore purchases". You can also tap it on the Pro screen. Use the same Apple ID you bought with. If Pro does not return, write to us.
How do I cancel a subscription?
On iPhone: Settings, tap your name, then Subscriptions, choose RowMinder Pro and tap Cancel Subscription. You can also open Settings in RowMinder and choose "Manage subscription". Cancel at least 24 hours before the renewal date. You keep Pro until the end of the paid period. The lifetime purchase is not a subscription and has nothing to cancel.
Can I get a refund?
Payments are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
How do I back up my projects?
In RowMinder open Settings, then Backup, and create a backup file. Save it to Files or iCloud Drive. To restore on a new phone, open the file or choose "Restore from file".
How do I delete my data?
Delete projects in the app (they stay in Recently deleted for 30 days, then you can delete them for good). Deleting the app removes everything it stores on your device. Backup files you saved in Files or iCloud Drive are yours to delete there. To ask about anonymous analytics data, email us. See the Privacy Policy.
What happens if my subscription ends?
Your projects, counters and notes stay with you and the free features keep working. Pro counters become view-only until you subscribe again.